Q. What is the warranty period for a new Pulsar timepiece?
A. The U.S. warranty period for Pulsar watches sold by Seiko Corporation of America (SCA) is three (3) years from the date of purchase. The U.S. warranty period for Pulsar clocks sold by SCA is one (1) year from the date of purchase. All warranties are limited and do contain certain exclusions. Please examine your warranty closely.
Q. What should I do if my Pulsar timepiece needs repair?
A. Seiko Corporation of America (SCA) provides fast and professional after sales service.
a. Fully describe the problem you are having with the watch or clock.
b. Include your warranty or proof of purchase if the timepiece is still within the warranty period.
c. If mailing make certain your name and address are shown both on the outside of the package as a return address and on the correspondence inside describing the problem. Also keep a record of the case number (hyphenated) and the serial number from the back of your watch for reference.
Always insure the package to protect yourself in case of a loss in transit and to make tracking possible if necessary.
Package the timepiece well to protect it in transit.
Please address your package to SCA Service Center. Please do not write Pulsar; on the package.
Q. If I wish to send my timepiece directly to Seiko Corporation of America, where are the service centers located?
A. Depending on where you live, you can take or send your timepiece to any of the following two service locations.
SCA Service Center:
1111 Macarthur Blvd.
Mahwah, NJ 07430-2124
Centrico Tecrico de Reparacion:
Avenida Roberto Clemente C16
Carolina, Puerto Rico 00985
Q. Should I pack my timepiece in the original gift box?
A. No. Securely package your watch or clock and ship via UPS if possible. Gift boxes should NOT be used to return watches to the Service Center.
Q. Will I receive an estimate prior to my timepiece being repaired?
A. You will receive a written estimate outlining all repair costs. If you provide your email address, we will be happy to email the estimate to you. You can respond to the estimate by returning the postcard or calling the SCA Service Center.
Q. Can new watches be purchased at the Service Center?
A. No. Please use the store locator to find an authorized retailer near you.
Q. Do you accept credit card payments for repair services?
A. We accept Visa & MasterCard as payment on both parts orders and repairs.
Q. Do I have to send my watch to SCA for a battery change if it is a water-resistant watch or a sport diver’s watch or can a dealer do it?
A. You do not have to send a water resistant watch to SCA for a battery change. However, you should have a qualified technician at an Authorized Retailer change the batter. Both water-resistant watches and sport diver watches should be pressure-tested after the battery is changed. You can consult our Pulsar Store Locator to identify retailer locations.
Q. Can I obtain replacement parts for my watch such as a band, bracelet links, pins, etc., directly from SCA?
A. The SCA Service Center sells band parts directly to consumers. You can consult our Pulsar Store Locator to identify retailer locations to assist you with any other watch part.
Q. Where can I have my watch repaired?
A. We recommend our customers contact SCA or a Pulsar appointed dealer for watch repairs. A watch is a very sophisticated piece of precision equipment; so highly trained and skilled technicians using special tools developed by SEIKO are required for its repair. Please contact the nearest Pulsar Service Center: New Jersey (201) 529-3316 or Puerto Rico (787) 750-7190.
Q. Where can I have my watch strap adjusted?
A. We recommend our customers to contact a Pulsar appointed dealer to have their watch strap adjusted. If you cannot be present when the adjustment is made, please be sure to tell them your exact wrist circumference when you request the adjustment.
Q. Where can I have my watch battery replaced?
A. To avoid change caused by battery leakage, it is important to replace the battery as soon as possible. We recommend that you contact an authorized SEIKO dealer and request that they use only genuine SEIKO batteries.
Q. Where can I obtain watch parts?
A. Please contact the Pulsar Authorized Service Center or a SEIKO appointed dealer to have the watch part(s) replaced: New Jersey (201) 529-3316 or Puerto Rico (787) 750-7190.
Q. Does my watch need to be adjusted for accuracy?
A. Watch accuracy depends on the movement used in the watch. Please refer to the information in your instruction booklet. If the accuracy of your watch is outside the standard range, we recommend you contact the Pulsar Service Center or a Pulsar appointed dealer to have the accuracy adjusted. Please contact the nearest Pulsar Service Center: New Jersey (201) 529-3316 or Puerto Rico (787) 750-7190.
Q. Where can I obtain the instruction booklet for my watch?
A. An instruction booklet should have been provided with the watch by the retailer. If you do not have one, please contact the retailer from whom you purchased the watch. If that is not possible, please contact the nearest Pulsar Service Center: New Jersey (201) 529-3316 or Puerto Rico (787) 750-7190.
Q. Where can I obtain a warranty for my watch?
A. The warranty booklet should have been provided with the watch by the retailer. If you do not have one, please contact the retailer from whom you purchased the watch. As a warranty booklet cannot be re-issued, please take care not to misplace it during the warranty period.
Q. Does my watch need periodic checks?
A. Pulsar watches are designed to provide a lifetime of accurate and reliable service. However, we recommend periodic checks to ensure your Pulsar watch functions to manufacturer specification. We will be happy to inspect, clean, and regulate your Pulsar watch if you notice a change in its functionality.